At Inspired Mental Health and Wellbeing (Inspired), we dedicate ourselves to providing top-tier mental health and wellbeing support to children and adults. We are driven by our mission to inspire a journey toward healthier minds and enriched lives through our services, including the significant contributions of our Motivational Empowerment Mentors in schools and colleges across Lancashire. Recognizing that there may occasionally be instances where our services do not fully meet expectations, we have established this policy to ensure that all complaints are addressed promptly, compassionately, and effectively.
Aims
This complaints policy is designed to:
- Reiterate our commitment to maintaining high standards of service and responsiveness to the needs of our service users.
- Inform all members of Inspired about the procedures for handling complaints.
- Ensure that complaints are resolved in a manner that is professional, timely, and equitable.
- How to Make a Complaint
If our services do not meet your expectations, we encourage you to contact us as soon as possible. Complaints can be made via:
- In person at our main HQ: Inspired Health & Wellbeing Centre, Bagot Street, Blackpool, FY1 6EZ.
- By phone: Mobile: 07706893202 or Landline: 01253 402 039
- By email: gemma@inspiredmentalhealth.co.uk
Please provide as detailed an account as possible of your complaint, including what happened, when and where it occurred, and any staff members involved.
Complaints Procedure
Acknowledgment: We will acknowledge receipt of your complaint within 3 working days, offering the contact details of the individual managing your complaint.
Investigation: An appropriate team member or an independent investigator, if necessary, will conduct a thorough and impartial investigation. This may involve discussions with involved staff and a review of relevant procedures.
Response: Our aim is to resolve complaints within 28 days. You will receive a detailed response that outlines the findings, actions taken, and proposed resolutions.
Follow-Up: Should you be dissatisfied with the resolution, you have the option to request a review by a senior team member not previously involved in your complaint.
Confidentiality
In accordance with data protection laws, all complaints will be treated confidentially. Information will be disclosed only to those necessary for resolving the complaint.
Feedback
Feedback on our services and the complaint handling process is invaluable to us as part of our commitment to continuous improvement.
Contact Information
For inquiries related to this policy or the complaint process, please contact:
Inspired Health & Wellbeing Centre
Bagot Street,
Blackpool,
FY1 6EZ
Mobile: 07706893202
Landline: 01253 402 039
Email: gemma@inspiredmentalhealth.co.uk
Company Registration Number: 14631039